Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications / Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma / GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
assistant store manager-North Orange County
Now Brewing – Future Leaders! #tobeapartner.Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally.As a Starbucks leader you are driven by a deep sense of purpose.You are aspirational -...
The North Face: Assistant Store Manager - Milpitas
As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement...
Assistant Manager
It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. ...
Water Utilities Assistant Project Manager (CAHSR)
The Assistant Project Manager is responsible for facilitating the successful delivery of assigned projects from inception to close-out, on schedule, within budget, in accordance with the approved scope, meeting established quality requirements and objectives under the direction of the Acquisition Pr...
Assistant Project Manager
Under the general direction of the Supervising Transportation Engineer (Sup TE), the Licensed Engineer will serve as the Deputy Project Manager. The Deputy Project Manager will manage and track specific tasks and deliverables within the design contract, ensuring compliance with the policies and proc...
F&B Assistant Manager in In-Room Dining & Pool
Do you love cheering your team on? Love jumping into various F&B Scenarios to make the guest and team happy? F&B is your passion?!! Well, we have the perfect job for you! Come join our Four Seasons Family! We are hiring for an In-Room Dining/Pool Assistant Manager. The In-Room Dining/Pool Assistant ...
Senior Underwriting Assistant
Senior Underwriting Assistant. Provides advice and expertise to other underwriting assistants and underwriters on underwriting issues. Additionally may mentor and assist in training of other underwriters and underwriting assistants. Victor US is the flagship business of Victor, operating under the l...
Food & Beverage Assistant Manager for Truss and Auro
Come join our Four Seasons Family! We are hiring for a Food and Beverage Assistant Manager. The F&B Assistant Manager will be responsible for organizing, directing and controlling the work of employees in Truss Restaurant + Bar, Michelin star restaurant- Auro and other F&B outlets as needed. One to ...
Executive Assistant Office Manager, SE Ventures
Reporting directly to Managing Partner, SE Ventures, the Executive Assistant/Office Manager will be in charge of managing the office on a day to day basis as well as provide administrative support to Managing Partner and the two General Partners in the office. Be the point of contact for trouble sho...
assistant store manager - Alameda
Now Brewing – Future Leaders! #tobeapartner.Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally.As a Starbucks leader you are driven by a deep sense of purpose.You are aspirational -...