Member Service Specialist

Description

Your Purpose :

The Front Desk position will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests.

The Front Desk will be energetic, professional and have self motivation to progress their sales and service skills.

Imagine a workplace where passion fuels every project, where humility guides every interaction, and where authenticity is not just encouraged but celebrated.

That's what you'll find at YouFit. Our commitment to HEART means we value each individual for who they are and what they bring to the table.

With our focus on DISCIPLINE, you'll have the opportunity to grow and improve continuously, supported by a team that values consistency and doing what's right.

Our culture of FLEXIBILITY ensures that you'll have the space to explore new ideas and approaches, while our emphasis on STRENGTH and ACCOUNTABILITY means you'll be part of a team that works together, celebrates successes, and takes ownership of challenges.

How You will contribute :

Deliver outstanding customer service and create a stellar first impression to all members & guests.

Contribute to all revenue generating goals, including but not limited to : Retail, Membership, and Personal Training.

Confidently sell memberships & personal training packages while presenting options to potential members.

Assist managers to complete outgoing sales calls & generate members through referrals / outside leads.

Conduct engaging club tours

Assist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards.

Assist members with account inquiries, concerns and / or general inquiries. Will escalate questions or concerns in a timely and professional manner.

What You will bring to the team :

Must be at least 18 years old

Effective communication skills for phone calls and in-person customer engagement

Confidence to discuss and sell memberships and personal training packages

Commitment to ongoing training and development

Customer service oriented with a passion for fitness and helping others

Ability to stand for extended periods of time

Ability to multitask

Why we are a Fit for You :

Our Learning and Organizational Development team is dedicated to employee learning and offers all of our team members the chance to enhance their skills by providing leadership, sales, and operational training.

We Encourage, Empower and Engage with our team members to develop skills and knowledge to help grow within our organization.

Our environment is team-centric, performance-based, fun, competitive, and upbeat.

We provide a dynamic workplace that encourages teamwork and collaboration.

We have various team events and competitions throughout the year, based on performance and morale.

We want you to feel engaged and connected as a YouFit team member!

BUT out our benefits!

Have we proved YOU matter yet? Apply Today!

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

INDCR