Transportation Dispatcher-Full time (Reno)

JOB SUMMARY :

Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves and dispatches for the Transportation department.

The dispatcher will be an individual who requires little supervision and acts as a primary support to the Transportation Supervisor

KEY JOB FUNCTIONS :

• Maintain accurate records of all transportation activities in the department.
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.
• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.
• Build and maintain the daily limo board.
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.
• Prioritize guest reservations / dispatches.
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
• Troubleshoot complex problems and resolve any issues in a timely manner.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

EDUCATION and / or EXPERIENCE :

College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.

QUALIFICATIONS :

• Ability to multi-task is necessary.
• Must be able to obtain a gaming license
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.
• Knowledge and use of two-radio, multi-line phone, and cell phone required.
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Must have an even tempered demeanor.
• Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards.
• Work varied shifts, including weekends and holidays.
• Able to work in a fast-paced stressful environment while troubleshooting complex problems.
• Must have the ability to effectively manage time and perform multiple tasks simultaneously
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS :

• Must be able to sit for long periods of time (8 hours).
• Must be able to listen and respond to aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to maneuver throughout all areas of the property including stairs and escalators.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.

emergencies, changes in personnel, workload, rush jobs or technical developments).