Desktop Support Technician
Apex Systems is looking to hire a Desktop Support Technician to support our client here in Lafayette, IN! If interested, please reach out to Cameron at civey@apexsystems.com
Title : Desktop Support Technician
Contract : 3-6+ Month Contract to Hire
Location : Lafayette, Indiana
3-5+ years of experience supporting PC hardware and software supporting sever and network equipment.
Day to Day Responsibilities :
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and / or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
- Perform backup, recovery, and security procedures both planned or during emergency.
- Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network.
Perform network system administration task both planned or during emergency.
- Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
- Experience working in enterprise environment.
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
- Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
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