General Manager

Job Description

Job Description

Benefits :

• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development

Our athletic and fitness training facility offers Private 1-on-1 Personal Training, Semi-Private Small Group Training and larger Group Training classes for both youth and adults.

We are not just another gym we're a destination for athletes and fitness enthusiasts who are serious about reaching their peak performance.

Our unique training approach combines the science of sports with the motivation of a team, offering personalized workouts and expert coaching that push you to new heights.

Whether you're an aspiring athlete or someone looking to transform your fitness journey, this is where you belong. Join us to experience a supportive community, cutting-edge facilities, and a winning mindset that will help you unlock your full potential.

Roles and Responsibilities :

As General Manager, you will be responsible for providing leadership and daily direction for sales and coaching teams in our facility.

The GM is responsible for DRIVING MEMBERSHIP SALES, overseeing day-to-day activities, leading staff, coordinating personal training and team training sales, promoting membership retention and providing conflict resolution as needed.

The GM will ensure efficient and effective performance to reach financial objectives, foster our core values, establish community relationships to promote our brand and drive local market awareness and engagement activities.

Overall, the GM needs to create an environment that motivates and inspires all to be their best and achieve their goals.

Key Skills Required For the General Manager Position :

• PROSPECTING. Be willing to contact up to 100 lead prospects a day with a goal of setting as many in-facility Consultations / Appointments and / or Trial Workouts with a goal of scheduling 60% of those you speak with or text with.
• SALES. You must be an effective CLOSER! You should be able to close over 50% of the leads you sit down to meet with.
• ROLE PLAY. Daily telephone and in-person role play with staff so that recruiters and coaches know how to ask prospects about their athletic and fitness goals and showing them how to recommend a service that will help them achieve their goals.

Teach your staff how to close.

LEADERSHIP. You should be a first-one-in, last-one-out leader. You should be able to hold weekly 1 on 1 meeting, and weekly staff meetings, hold staff accountable, & lead your team to business growth.

Must be a strong & confident leader who can handle the pressure of this big-time role.)

FINANCE. In addition to tracking sales and attrition on a daily, weekly, monthly basis, you need to have the ability to manage the facility P&L.

You will meet with ownership monthly to review your budget vs what actually happened line item by line item.

This General Manager Can Expect :

• To facilitate staff meetings each week covering key data points with their team & moving the needle forward by both informing & inspiring their team to take action on key changes.
• To be held accountable in financial meetings to an annual budget that predicts line-by-line revenue categories, overhead categories, COGS, etc.

To be poised when meeting & interacting with professional athletesthis GM must provide the same world-class experience to EVERY SINGLE PERSON who walks in the door

Responsibilities

Serve as a key point of contact for members, with an emphasis on providing an excellent customer experience. Duties include :

• Assisting with member progress check-ins
• Setting up new memberships in the POS system
• Collecting and processing payments
• Providing front desk sales and information
• Assisting with special events
• Managing all sales

Qualifications

• Associate Degree
• 3 years of management
• Can out-sell anyone in the room & loves it
• Knowledge of gym and retail operations
• Positive and energetic personality with a can do attitude
• Is a manager who will be the first one in & the last one to leave
• Personal Training Certification(s) a big plus
28 days ago