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Pharmacy Front End Manager - RPH

Pharmacy Front End Manager - RPH

Remedi SeniorCareAshland, VA, US
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Description

At Remedi SeniorCare, a division of Clarest Health, we’re redefining long-term care pharmacy services by providing innovative solutions that ensure safe and timely care for residents in nursing homes and assisted living facilities. Join our team as a Front End Manager and take the lead in driving excellence across critical operational areas while fostering a positive and productive environment for our team and customers.

As a Front End Manager, you’ll oversee the day-to-day operations of key departments including Order Entry, Call Center, Onboarding, Medical Records, and Quality Improvement. Reporting to the Director or Vice President of Operations, you’ll manage teams, optimize workflows, and deliver high-quality outcomes that enhance the customer experience.

Location :  On site at our closed-door, 10448 Lakeridge Parkway, Ashland, VA 23005

Pay : $125,000-$135,000 depending on experience.

What We Offer

  • Comprehensive Benefit and Total Reward Package
  • Paid time off for full-time employees
  • Medical, Vision, and Dental Insurance
  • Flexible Spending and Health Saving Accounts
  • Life Insurance, Long-and Short-Term Disability Coverage
  • 401K Plan with a match
  • Pet Insurance
  • And much more!

Key Responsibilities :

Lead and Develop Teams

  • Recruit, onboard, and train team members to meet operational standards and regulatory requirements.
  • Foster a culture of collaboration, growth, and accountability by coaching and mentoring staff.
  • Conduct regular performance reviews, address feedback, and implement development plans.
  • Oversee leads and supervisors, ensuring they are fully supported, trained, and aligned with company goals.
  • Drive Operational Excellence

  • Monitor team productivity and ensure performance meets or exceeds established standards.
  • Manage workflows, adjust priorities as needed, and ensure adherence to deadlines.
  • Streamline processes to boost efficiency, reduce costs, and improve quality across departments.
  • Collaborate on the seamless onboarding of new facilities, ensuring accurate setup and efficient transitions.
  • Oversee Key Department Functions

  • Ensure accurate and timely order entry, including processing new orders, refills, discharges, and emergency requests.
  • Supervise the call center to deliver professional, customer-focused service.
  • Oversee the creation and maintenance of medical records, ensuring accuracy and compliance.
  • Support quality improvement initiatives by investigating issues, documenting outcomes, and implementing solutions.
  • Qualifications :

  • Education : Registered by the State Board of Pharmacy as a pharmacist and is in good standing as required by state regulations.
  • Experience :   Proven leadership experience in a pharmacy or healthcare setting; LTC pharmacy experience preferred and the ability to manage large, diverse teams across multiple shifts.
  • Skills : Proficiency in pharmacy systems (Framework, DocuTrack) and operational workflows, strong communication and organizational skills with a customer-first mindset and problem-solving expertise and the ability to adapt in a fast-paced environment.
  • Remedy SeniorCare is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

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    Front End Manager • Ashland, VA, US

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