HVAC Field Service Technician - Level III

Description

Position Details :

Title : HVAC Field Service Technician - Level III

Locations / Openings : Austin, TX (2 open), San Antonio, TX (1 open), McAllen / Brownsville / Loredo, TX (1 open)

Shift : Typically 6 or 7am - 2 : 30 or 3 : 30p Mon.-Fri. Otherwise as needed based on customer service / client needs.

Compensation : $42-$52 / hr. starting pay based on experience + O / T + company van & tools + commission-based incentive bonus program + yearly performance reviews and commensurate pay increases + relocation.

Benefits : A very robust benefits package with 401(k) with match (100% of first 3%, 50% on 4%-5%), generous vacation, holidays, and PTO package, certified factory training opportunities (OEM), and much, much more!

Travel : Service customers typically within 50 miles, but at most with-in 2-3 hours of the metro area where you are based.

An occasionally overnight or two if needed. Will participate in an on-call rotation.

Position Description : The HVAC Field Service Technician will perform maintenance of HVAC equipment and repair and replace defective equipment, components, or wiring.

Additionally, you will assist with training and guidance of Level I and II technicians perform advanced independent diagnostics, troubleshooting, pipefitting, and brazing of all HVAC equipment, including water-cooled single and dual centrifugal chillers up to 200- 2700 tons, screw chillers up to 400 tons, air-cooled chillers up to 530 tons, centrifugal screw templifiers, and magnetic drive chillers 100-700 tons.

Key responsibilities include :

• Conduct Warranty Service Application : Independently inspect and test systems to verify functionality.
• Perform Start Ups : Verify functionality of new equipment. Educate customers on proper use of equipment, maintenance schedule, and operating manual.
• Rebuilds / Retrofits : Lead the rebuild and retrofit of a all units. Direct technicians through hands-on demonstration of the necessary steps.

Introduce centrifugal rebuilds.

Jobsite Safety : Wear personal protective equipment when completing service tasks. Complete jobsite hazard assessment prior to initiating service.

Adhere to safety policies and OSHA guidelines.

Customer Service : Demonstrate professionalism in appearance, verbal, and written communication. Interact with customer by offering status reports of service before, during, and after each call.

Explain technical information to technical and non-technical audience.

• Support Sales : Communicate potential sales opportunities to the sales staff through the technician tip quote process. Identify and quote opportunities for minor repairs directly to the customer.
• Conduct Training : Responsible for mentorship of service technicians and hands-on training of equipment.
• Document Performance : Record and report billing, inventory, timecards, technician tip reports, product quality reports (PQR), and articles as required.
• Computer Usage : Basic data entry and ability to navigate the use of software programs. Download programs into equipment and micro controllers.

Analyze chiller trend data to ensure optimal performance.

Exhibit Compliance : Ensure standards, policies, procedures, and a clean work area are upheld always.

Requirements : Associate degree or equivalent from a Tech / Trade school or Military Training with a certificate in HVAC or military-career field equivalent and 5-10 years' related experience with increasing responsibility.

Experience on large tonnage of HVAC equipment of all kinds, especially chillers, which is required, and both air- & water-cooled service & repair.

You will service the chiller itself and compressors. EPA approved Universal Technician Certification. Valid driver's license and good driving record.