LaSalle Network has partnered with an award-winning logistics company to hire a Customer Service Agent in the northwest suburbs of Chicago.
This position will join a fast-growing department and assist in answering internal and external emails, phone calls and live chats for customers regarding their residential delivery service.
The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Customer Service Agent Responsibilities :
- Respond to phone calls, emails and chats from customers and partners regarding shipment status, scheduling, claims and / or disputes
- Monitor the database of scheduling appointments delivery and pick-ups
- Provide outstanding and courtesy communication to all customers both internally and externally
- Identify and accesses customer needs managing a large incoming call volume daily
Customer Service Agent Requirements :
- High school diploma / GED required
- 1+ year in a call center or customer service role
- Strong problem-solving skills
- Detail-oriented
- Ability to work in a fast-paced, high pressure environment
- Knowledge of the AS400 and / or World port systems preferred
- Proficient in MS Office (i.e., Outlook, Word, Excel)
- Ability to multi-task multiple tasks / assignments with great attention to detail and organizational skills
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