General Service Manager

Location : Florida, USA

Job Type : Full-Time

Company Overview :

Our Client are a premier dealership specializing in construction and agriculture equipment, with a strong presence across Florida.

Their commitment to delivering superior equipment and unmatched service has established them as a leader in the industry.

We are seeking an experienced General Service Manager to oversee the service operations, manage a large team of field technicians, and ensure the highest standards of service across multiple locations in Florida.

Job Summary :

The General Service Manager will be responsible for leading and managing the service operations of the dealership, overseeing a team of 150 field technicians, and ensuring efficient service delivery across eight locations in Florida.

This role requires strong leadership, organizational skills, and a deep understanding of construction and agriculture equipment service and maintenance.

The ideal candidate will be customer-focused, results-oriented, and capable of driving continuous improvement in service operations.

Key Responsibilities :

• Leadership and Management :
• Lead, mentor, and develop a team of 150 field technicians, ensuring high levels of performance and productivity.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Oversee the recruitment, training, and retention of skilled technicians.
• Service Operations :
• Manage and coordinate service activities across multiple locations, ensuring consistent and high-quality service delivery.
• Develop and implement service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
• Monitor service operations and performance metrics, identifying areas for improvement and implementing corrective actions.
• Customer Service :
• Ensure excellent customer service by addressing and resolving customer complaints and concerns promptly and effectively.
• Maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
• Work closely with the sales and parts departments to support customer needs and service requirements.
• Financial Management :
• Develop and manage the service department budget, controlling costs and maximizing profitability.
• Monitor and analyze financial performance, preparing regular reports for senior management.
• Identify opportunities for revenue growth through service offerings and customer contracts.
• Strategic Planning :
• Develop and execute strategic plans for the service department, aligned with overall company goals and objectives.
• Stay informed about industry trends, technological advancements, and competitive landscape.
• Implement innovative solutions to improve service delivery and maintain a competitive edge.

Qualifications :

• Education : Bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
• Experience :
• Minimum of 7-10 years of experience in service management within the construction or agriculture equipment industry.
• Proven track record of managing large teams and multiple locations.
11 days ago