What are we looking for in our Program Manager III?
Position : Contract Manager
Location : Remote
Contract : 1 Year (Extension Likely)
Pay Rate : $85-$95 / HR DOE
Job Description :
- Design & execute high-impact initiatives that define the support experience for customers
- Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
- Build, define, lead and improve impactful, specific KPIs and support metrics
- Turn customer data information into meaningful product, support, and operational improvements
- Be the subject matter expert for the best support practices acquired internally and externally
- Drive continuous efforts to improve support infrastructure and processes
- Work with counterparts in other regional and global roles in pursuit of these initiatives
- Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective
Basic Qualifications
- Minimum 4 years of project / program management experience
- Completing an MBA degree Preferred Qualifications
- Bachelor's Degree
- Experience building efficient processes that scale across a large organization
- Experience leading cross-functional projects by using insights based on data
- Shown success in uncovering data to guide customer driven decisions
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Persuasive written and verbal communication skills across diverse functions and teams
- Ability to balance important priorities
- Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership
- Experience with customer experience strategy or customer service environment
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
LI-AP2
Rate / Salary : $85-$95 / HR
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