Customer Success Manager
About Vibe
Vibe.co is the fastest growing fastest-growing self-serve Streaming TV ad platform on a mission to democratize access to TV advertising for small and medium-sized businesses.
We are building a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.
Founded in 2022 by serial entrepreneurs, engineers and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).
Vibe has already :
- Onboarded over 2,000 clients
- Achieved >
$20M Revenue
Run over 1B ad impressions on TV
We are on track to reach $60M in revenue this year, and over $200M by 2025. Ultimately, our goal is to help 1,000,000 businesses advertise on TV.
Your mission
As a Customer Success Manager, you will be working closely with Vincent, Team Lead, and Quentin, COO. You will play a key role in building a customer-centric culture, optimizing operations, and driving revenue growth through strategic customer engagement.
Your key objectives :
- Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
- Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
- Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
- Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
- Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.
The tools we use :
Planhat, Intercom, Customer.io , Looker, BigQuery
We’d love to work with you if
- You have 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
- You have a strong understanding of CRM systems, customer data analytics, and process optimization.
- You have excellent communication and interpersonal skills that enable you to influence effectively at all levels.
- You thrive on cross-functional collaboration and can drive teamwork across departments.
- You think strategically with a focus on continuous improvement and innovation.
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