Job Description
Job Description
Audi Morton Grove - Morton Grove, IL.
JOIN OUR TEAM! We are seeking highly motivated, goal driven , individuals to add to the Team. Unlimited growth potential! Candidates must have strong customer service skills, multi-task in a fast paced environment, and go above and beyond for the overall client experience.
Responsibilities :
- Effectively communicate with clients via phone, text, and email
- Provide basic product knowledge with objective of setting up an appointment for showroom visit
- Effectively address and notate customers' questions and concerns by obtaining proper information about their purchase preference
- Identify vehicle needs and wants, reasons for new vehicle.
- Staying updated on current manufacturer incentives, dealership specials, new and pre-owned inventory, email campaigns, dealer website
- Demonstrate proficiency within the CRM software
Job Requirements :
- Follow-up with potential clients and retain current clientele, completing daily tasks, meeting and exceeding call volume
- Strong attention to detail and ability to translate conversation with customers in notation into CRM
- Having an eagerness to learn and remain in student-mentality
- Superior phone and communication skills
- Ability to provide exceptional customer service
- Professional appearance
- Strongly goal-oriented
- Meet and exceed daily expectations
- Experience with VinSolutions (CRM) preferred
- Bilingual preferred but not required
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