Technical Account Manager, Post Sales, SME
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer's satisfaction.
The Post-Sales Account Manager will be responsible for renewing and upselling his / her client base quarterly and to ensure proper deployment of new and upsold services.
The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his / her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management.
He / She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization / Product Manger as data points to drive product and company direction.
Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction.
The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective.
Qualifications :
Ideal candidate will come from a security and systems / networking background.
General knowledge of current IT security fields including Firewall, IPS / IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance / GRC-IT and Audit Tools , other enterprise security solutions
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus : HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus : CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a "make it happen" attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
remote
Qualys is an Equal Opportunity Employer, please see our EEO policy .
Sales Account Manager
The Account Manager is the primary contact for designated customers within their assigned territory. The Account Manager is responsible for maintaining relationships along with increasing business by selling and ordering products for customers within their territory. Plan and conduct regular sales c...
Sales Account Manager (Fiber - MDU)
Previous experience as a Fiber Sales Account Manager or Fiber Sales Account Executive. Our client in Las Vegas is seeking an experienced Sales Account Manager. Multiple Dwelling Property Fiber Sales. Your ability to resolve conflicts, provide timely solutions, and supervise account representatives w...
Sales VP’s, National Account Manager, and / or Regional Sales Managers
Up to $10k new client account credits. Up to $5k new account donation credits. We are currently HIRING industry experienced Sales Professionals nationwide. We offer a highly lucrative earnings and benefits package with top salespeople earning between $50,000 to $2,000,000 annually. ...
Sales Account Manager
The Account Manager is a Full-Time Position within the Sales division of Blueprint Studios and is responsible for the creation of pricing proposals, style guides and contract documents that allow new engagements with the company to be effectively produced. Minimum of five (5) years of outside sales ...
Sales Account Manager
As a successful Sales Account Manager, you will have the following experiences: account management, business development, market research, sales prospecting, public relations, customer relationship management, event planning coordination, logistics oversight, revenue management along with expert com...
Technical Sales Training Program – Equipment (July, 2026) – Associate Account Manager
Started in 1926 and recognized as the industry's most comprehensive training program, GTP provides you with intensive technical, business, sales engineering, and leadership training. Associate Account Manager, specializing in Systems, Services, or Controls, in a predetermined office location. This c...
Account Manager (inside sales)
Handles incoming calls professionally with clear communication and prompt follow through Sends internal and external emails to other company departments, plaintiffs, attorneys, and other funding companies Reviews contracts and facilitates contract signatures Handles plaintiff-related questions relat...
Strategic Account Manager - Electronic Security Sales
Lead all aspects of assigned accounts within their portfolio, including but not limited to: opportunity identification; pre-sales planning; deal execution; post sales installation planning and follow up; customer issue resolution relating to invoicing, service and other issues in order to ensure pos...
Inside Sales Account Manager IV
Instrument Sales, Chemistry Sales, Inside Inbound Sales, Inside Instrument Sales, Customer Service, Informatics,. Contributing to team success by working closely with your field chemistry sales team and filling the sales pipeline. Working with local teams and incorporating initiatives to drive the a...
Sales Account Manager
Identifies and qualifies clients by establishing a sales/business relationship to ensure an active and continuous business pipeline. Participate in a structured sales model to include pipeline development and work to attract and develop new business. Complete accurate sales reports to support with b...