Lead Data Quality Specialist

Mile High United Way is excited to announce an opening for a Lead Data Quality Specialist. We believe in keeping equity at the heart of our work.

That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve.

Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Apply below after reading through all the details and supporting information regarding this job opportunity.

Position Title : Lead Data Quality Specialist

Status : Exempt, Full-Time

Salary : $23.00 - $24.00 per hour ($47,840.00 - $49,920.00 annually)

• Benefits : Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k);
• FSAs, employer-paid life / AD&D / LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave;
• EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave;

free underground parking; and free electric vehicle charging station.

Location : Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days / week in office, 2 days / week remote.

COVID-19 Vaccination : Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $23.00 - $24.

00 per hour ($47,840.00 - $49,920.00 annualized). In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

The primary functions of a Lead Data Quality Specialist are to influence and administer the processes for strengthening and maintaining data integrity across Mile High United Way with a focus on 211 data.

The Lead Data Quality Specialist will assist the Data Quality Team with tasks such as supporting team members and seasonal staff, special projects, and tracking maintenance of the 211 database.

Essential Responsibilities

• Oversees the effort to update and maintain the quality and accuracy of the 211 database as defined by department standards, contributing as needed to ensure update expectations are met.
• Assesses gaps / needs of the 211 database and assesses programs that need / should be in the database.
• Guides and supports a team of seasonal 211 data entry staff to understand and support complete updates of information in the 211 database.
• Assists in developing, implementing and maintaining a highly efficient and comprehensive orientation and training program for seasonal staff that covers all areas of responsibility.
• Supports the development and documentation of best practices of data entry.
• Participates in data projects to ensure accuracy and maintenance of departmental data.
• Supports disaster response efforts by delegating tasks, effectively communicating with necessary parties, and ensures the database is updated quickly and with high quality information.
• Develops knowledge of data use and needs across the organization to support overall data quality and integrity.
• Provides customer support to both internal departments and external organizations that may include creating Salesforce accounts, identifying missing data from records, supporting use of the 211 Agency Update Portal, etc.
• Supports the development and implementation of the onboarding and training of new hires in best data practices.
• Attends internal and external meetings regularly, as assigned, to support updated and accurate data across all programs.

Additional Responsibilities

• Meets deadlines to complete assigned projects and new initiatives in a quality and timely manner.
• Assists with recruiting, interviewing and hiring of seasonal staff and Data Quality Specialists.
• Back-up to the Data Quality Supervisor or Manager.
• Supports 211 Contact Center with calls when queue is at a high volume and additional support is needed from the organization.
• Resolves issues arising from customers or partner agencies in a timely manner and / or assists and counsels seasonal staff regarding their handling of difficult or unusual calls and requests;

advises seasonal staff regarding problems and complaints from clients.

What You'll Need : Education, Experience, and Skills

• Bachelor's degree preferred, High School Diploma or GED required.
• 2 years of relevant experience preferred.

Special Skills / Knowledge :

• Maintains a high degree of professionalism and reliability within areas of responsibility by providing leadership, direction, motivation, and training.
• Ability to establish and maintain effective working relationships with staff and a variety of professional and community leaders.
• Demonstrated experience completing assignments and projects on time.
• Ability to work in a fast-paced environment and shift gears quickly to accommodate change.
• Excellent organization skills, well-developed verbal and written communication skills; including strong public speaking skills, and the ability to effectively deal with complex issues.
• Attention to detail; ability to check each item or task carefully.
• Ability to work independently.

Computer Skills :

• Microsoft Office skills at Intermediate level or better.
• Strong Excel Skills preferred.

Working Environment : Office hours are 8 a.m. to 5 p.m. Monday through Friday. Shift hours may vary by day of the week. The Data Quality Specialists are required to assist in crisis response activities, which may include working on weeknights and / or weekends per assigned shifts.

Data Quality Specialist are also asked to act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours.

Physical Activities : Ability to operate a computer for extended periods.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box.

If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity / Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process.

Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.

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