Job Description
Aristocrat Interactive seeks a full-time Customer Service Representative to support our players in the iGaming and iLottery space.
You will be a part of a team providing high-end quality service through a range of different communication channels consisting of phone, chat and email.
This position will be a full-time role with the following schedule :
Please note that the shifts available for this role are listed below :
Sunday thru Friday or Tuesday thru Saturday
You will need to commit to either morning shift (8am-4 : 30pm) or evening shift (3 : 30pm-12am)
What You'll Do
Provide dedicated support to VIP clients, addressing account, product, and service inquiries.
Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
Handle escalated inbound calls, real-time chat, and emails, and proactive outbound calls.
Communicate exclusive marketing offers and updates to VIP clients.
Deliver feedback on service failures and customer concerns to improve service quality.
Ensure confidentiality and security of VIP client information.
Uphold and promote company values, staying updated on all protocols and developments.
Meet and exceed set performance goals and targets.
Maintain a positive and enjoyable work environment.
What We're Looking For
Excellent written and verbal communication skills.
2-4 years of experience in inbound / support call centers, preferably in a VIP or Tier 2 support role.
Minimum age of 21, High School diploma or GED required, some college preferred.
Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
Capability to travel to the office for at least 50% of scheduled shifts.
Must be camera-ready while working.
Proficient in computers and Windows Office Programs.
Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
Strong interpersonal skills with a professional and courteous demeanor.
Detail-oriented with excellent grammatical and typing / data entry skills.
Ability to work independently, using sound judgment and initiative.
Thrives in a fast-paced, dynamic environment, maintaining high service standards.
Highly organized with exceptional time-management skills.
Previous technical support experience is highly desirable.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX : ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.
The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX : ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.
Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive).
Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.
Travel Expectations None
Pay Range $14.00 - $26.00 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
Remote Customer Service Representative
Key Responsibilities:Answer inbound calls and respond to customer inquiries regarding their accountsProcess transactions and maintain knowledge of company policies and technologyProvide exceptional service while managing customer complaints and difficult situationsRequired Qualifications, Training, ...
Associate Gold Customer Service Representative NH
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays. Associate Gold Customer Service Representative. It defines how we interact with our customers, agents, ...
Senior Director Services Strategy, Customer Solutions Engineering
As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a strategic partner to the Vice President, Customer Solutions Engineering in shaping the transformation of Rocket’s professional services business, driving higher levels of customer success, and revenue growt...
Senior Field Service Representative
Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers i...
Customer Service Representative I
We are seeking to fill a number of key positions within our organization including this opportunity at NDX H&O Dental Lab Located in Manchester, NH, for a full time Customer Service Representative. Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative- Merrimack, NH
Customer Service Representative- Merrimack, NHJob Description:. Experience in customer service, call center, or financial services preferred. Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Remote Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...