Shift Lead

As a Shift Lead at TA Travel Center, you will oversee the operation of the convenience store and ensure a seamless customer experience during your shift. This role involves leading the team, managing day-to-day activities, and upholding company standards for service and cleanliness. You will be responsible for training employees, handling inventory, managing cash transactions, and creating a positive atmosphere for both customers and staff.

Key Responsibilities :

• Management : Supervise staff, ensuring they perform their duties effectively and adhere to company protocols.
• Customer Service : Provide outstanding service to customers and resolve any issues that arise during shifts.
• Training : Onboard and train new team members in store procedures and customer service practices.
• Inventory Control : Monitor inventory levels, assist with stock management and implement necessary orders.
• Cash Handling : Ensure proper cash management, including cash register operations and daily reconciliations.
• Compliance : Enforce safety and health standards to maintain a secure shopping environment.
• Team Communication : Liaise between staff and upper management, ensuring operational needs are communicated effectively.

Requirements

Physical Requirements :