Customer Service Representative
Job Description
Job Description
THE ROLE - CUSTOMER SERVICE REPRESENTATIVE
The Par Group is seeking a highly organized and motivated Customer Service Representative to join our team. The ideal candidate will be responsible for coordinating and scheduling plumbing services, managing customer communications, and ensuring our plumbing technicians are dispatched efficiently.
The PAR Group, a fourth generation, privately owned and operated company since 1928, is New York's preeminent provider of plumbing, heating & air conditioning, fire protection and green solution services.
The company is dedicated to preserving and building its distinguished reputation for professionalism and reliability. Over the years, the Company has played a vital role in New York City's construction industry.
OVERVIEW - CUSTOMER SERVICE REPRESENTATIVE
Job Title : Customer Service Representative
Reports to : Vice President of Service and Small Alterations
Department : Plumbing Service
Direct Reports : None
Location : Lynbrook, NY
FLSA Category : Non-Exempt
DUTIES / RESPONSIBILITIES - CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative (CSR) will serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing status updates.
This position will also handle service coordination, such as scheduling and dispatching plumbing technicians to various job sites and ensuring timely and efficient service delivery.
The CSR will address and resolve any service-related issues or emergencies, ensuring customer satisfaction. You will also maintain accurate records of service requests, work orders, and technician schedules using our service management software.
REQUIREMENTS - CUSTOMER SERVICE REPRESENTATIVE
- High School Diploma required
- Prior experience in a service coordination, dispatch, or customer service role, preferably within the plumbing or construction industry.
- Strong organizational and multitasking abilities, excellent communication skills, and proficiency with service management software.
- Ability to display a high level of diligence, and sense of urgency
- Ability to efficiently prioritize on an hourly, daily, and weekly basis - adjusting to constantly changing schedules
- A proactive and customer-focused mindset with.the ability to remain calm in stressful situations
- Familiarity with plumbing systems and terminology is a plus
- Computer Skills :
- Experience with all Microsoft Office applications
- Good working understanding of paperless digital filing
SALARY AND BENEFITS - CUSTOMER SERVICE REPRESENTATIVE
Salary Range : $45,000-$60,000
The PAR Group, offers comprehensive benefits such as medical, dental and vision and a generous paid time off (PTO) program.
Employees can also contribute to voluntary benefits such as additional life insurance and disability coverage, flexible spending plan and 401(k).
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