Be a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.
As a Product Solutions Manager at JPMorgan Payments-Acquiring Payments Rails organization, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales.
You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
As a Product Solutions Manager within the Acquiring Payments Rails organization at JPMorgan Payments, you play a crucial role in a team that designs and sets up intricate solutions for significant client relationships and potential opportunities in collaboration with Sales.
Your responsibilities include representing the customer's perspective by comprehending their requirements and conveying their feedback to the Product teams.
Job responsibilities
Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives;
Possess a strong understanding of Payments Infrastructure and connectivity methods including API’s and SDKs
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends;
- Offering technical and product related assistance to Business Development Executives and Relationship Managers in pursuit of new clients and / or in support of expansion opportunities with existing clients;
either on the phone or in-person sales presentations.
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Be a key member of a JPM account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption.
- Work to deeply understand the customer’s business objectives, and then design and apply JPM’s solutions to their challenges.
Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations.
- Conduct business analysis and background research on customers, industries, and competitors; Possess a high level of familiarity with Merchant Services Retail and Card not Present products and services as well as a general familiarity with those provided by others in the market
- Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos.
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials;
Participate in sales forecasting, quarterly business reviews and account / territory planning to strategically and tactically align for success.
Expand JPM's footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods;
Act as the Voice of the Customer to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all level;
Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architecture; Experience with technical, product, and financial concepts is required.
- Must possess the ability to perform in depth analysis, explain complex system configurations, recommend viable solutions, and discuss integration to audiences with varying degrees of knowledge;
Knowledge of the payments industry and information processing ecosystems is a must
- Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
- Ability to learn JPMorgan’s solutions such as payments, billing and subscriptions, omnichannel and more; Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem.
- Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers
- Ability to travel to client engagements on a regular basis, up to 50% may be required at times.
Preferred qualifications, capabilities, and skills
- Bachelor's degree in a business or technical field
- Familiarity with is a plus; Strong solution selling ability with preference on merchant acquiring and / or payments more generally
- Experience as a customer facing, domain expert in the payments space (PayPal, Stripe, Adyen), presenting and architecting solutions for enterprise customers.
- Prior experience in driving global enterprise technical sales for a top-tier enterprise applications
- Experience in helping customers adopt and consume software in a cloud model; Passionate about learning and actively seeks out knowledge
- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances; Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
Strong collaboration skills to work seamlessly with extended teams to support our users.
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