IT Help Desk Support (contract onsite in Irving, TX)
6 month contract +
No Sponsorship
Onsite in Irving
Are you intrigued by hardware and software challenges and enjoy working in a fast-paced and fun environment? Do you enjoy solving problems, determining root causes and implementing solutions?
This could be your next exciting opportunity!
Requirements :
- Strong knowledge of PC / Mac (a plus for MAC) environments, including : hardware, software, and printers.
- Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.
- Ticketing System Experience Halo or Service Now are preferred; others will be considered
- Strong attention to detail, along with organizational and time management skills are a must.
- After hours' support / availability as required to support our global offices.
- Ability to troubleshoot printers.
- Some basic networking knowledge will be helpful.
- Willingness to learn and follow directions from the Help Desk Manager and team.
- Analyze, evaluate and prepare recommendations for system improvements, optimizations and development
- Excellent verbal and written communication skills.
- Ability to conduct research into issues as required.
- Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and / or Certifications) Apple ACMT Certification is a plus
- Associates Degree and / or 2+ years of related work experience.
Responsibilities :
- Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.
- Support US offices during their off-hours.
- Diagnose, troubleshoot, and resolve / escalate issues reported to the help desk.
- Monitor, manage, and document all actions and solutions into ServiceNow ITSM.
- Respond to requests via email, in person, or over the phone using remote assistance tools.
- Follow up on outstanding requests and ensure timely resolution.
- Install, modify, and repair computer and printer hardware and software.
- Setup and configure computers and peripherals for on-boarding of new employees.
- Maintain inventory of company computer equipment, peripherals, and supplies.
- Core In-Office Hours Mon-Fri 8 : 30am-5 : 30pm CST
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