PEO IT Support (Springfield)

Peo It Support

Providing exceptional solutions for our customers requires proven experience and positive results. At TRIAEM, we care and invest in our people to ensure they are prepared to deliver superior services across a wide array of mission challenges. We specialize in systems engineering & architecture, scientific & technological analysis, data management, and cyber security solutions. With over ten years of experience supporting the US Government and International Partners, we know what it takes to ask the right questions, capture the right information, and deliver timely, accurate solutions. Caring and investing in our people means an environment where you can learn and grow while continuously being challenged. We offer industry-leading benefits and paid time off that allow you to focus on supporting our customers while maintaining the important work / life balance. If you are looking for a company that values you as an individual and welcomes your ideas, contributions, and experience, TRIAEM is the place for you!

Required Skills / Education / Experience :

• 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions, with tasks to include understanding management processes and communication across all levels of the organizational hierarchy.
• 2 years of experience working with configuration, curation, access management, and other runtime operations tasks for Confluence, JIRA, SharePoint, Tableau, shared file folders and sites, and other business administration tools.
• 1 year of experience in JIRA developing and running automation scripts as well as performing system administration tasks

Desired Skills / Education / Experience :

Certification in any business administration tools or technologies.

Experience with Agile Systems Development, with emphasis on Scaled Agile Framework (SAFe) processes

Examples of work tasks include :

Manage and curate access control lists for the various administrative tool sites.

Create new accounts and project sites within the administrative tools.

Perform Tier 1 troubleshooting for MC&G PEO users to resolve problems in the administrative tools.

Ensure MC&G PEO administrative tools can interface and interact with each other as needed to visualize data through Tableau or another visualization tool.

Manage version upgrades of administrative tools to stay current and compliant with NGA policy.

Submit problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk.

Track and status MC&G PEO problem tickets for the administrative tools.

Provide limited MC&G PEO customer support to use the administrative tools, and refer customers to tool administrator resources for more in-depth training.

Identifying and documenting Weekly Activity Report (WAR) inputs.

Clearance :

TS / SCI

Location :

Springfield, VA

TRIAEM LLC is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation / gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.