IT EUX Engineer L2
VirtualVocationsDes Moines, Iowa, United Statesjob_description.job_card.1_day_ago
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A company is looking for an IT EUX Engineer L2, fully remote in the US.
Key Responsibilities
Resolve problems reported to the call center via phone or web tickets
Provide first-level contact and problem resolution for customer issues
Assist Level I technicians with escalated issues and maintain Help Desk documentation
Required Qualifications
Associates Degree in Information Technology or equivalent experience
3-5+ years of Technical Call Center / Help Desk experience
Proficiency in Windows Operating systems and MS Office applications
Basic knowledge of network technologies and Active Directory administration
At least one relevant industry certification preferred (e.g., CompTIA A+, Network+)
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It Engineer • Des Moines, Iowa, United States
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