On The Map Marketing (OTM) is a private-equity-backed, rapidly growing local search marketing agency. Since 2021 the company has grown by 100%.
Currently on track to do $7M in revenue in 2024 and $10M+ in yearly revenue by 2026.
With the rapid growth, OTM has recognized the need for a Director of Operations & Client Services. A dual-responsibility role : (1) owning processes and procedures, (2) ensuring excellent service delivery for our clients.
This role comes with a lot of responsibility and a lot of opportunity for growth! The current client portfolio size is $550k MRR and we expect this number to grow incredibly fast.
The right candidate will seize the opportunity and yield maximum returns for OTM clients.
Operations Responsibilities :
- Create a scalable OTM team pod model.
- Manage OTM team pods.
- Coach / mentor OTM pod leaders.
- Hire / fire OTM pod leaders.
- Manage / improve OTM marketing service delivery processes.
- Document / manage OTM service SOP’s.
- Own Quickbase process / feature implementation (work w / developer).
Client Services Responsibilities :
- Ensuring client needs are met / exceeded.
- Own churn.
- Own upsells.
- Handle highest-level client issue escalations.
- Client satisfaction check-ups.
Leadership Responsibilities :
- Join OTM leadership team.
- Continued implementation of EOS best practices across the company.
- Contribute to the strategic vision of OTM growth.
Experience / Requirements :
- 7+ Years of experience in client / services and operations roles.
- 7+ Years of SEO / PPC experience.
- Highly skilled in relationship building and conflict resolution.
- Highly skilled in upselling opportunity spotting / pitching.
- Experienced in managing / building agency marketing teams.
- Experienced in managing / building pod team models.
- Experienced w / process rollout and adherence management.
- Experience running / implementing EOS frameworks.
What We’re Offering :
- Highly competitive salary.
- Signing bonus.
- Relocation bonus (if applicable).
- Unlimited PTO.
- Health Insurance : Full Coverage.
- Personal development budget : courses, conferences, access to coaches, etc.
- Team social programs, company trips, and quarterly events.
- Relocation support is available (considering remote and in-person).
Did we get your attention?
To be considered please make sure you have filled out the culture index survey!
Director of Operations
Job Title: Director of Operations. We are seeking a dynamic and hands-on Director of Operations to join our team in the Greater Tampa Bay area. The ideal candidate will be a strategic leader with a strong operational background and a proven track record of driving efficiency and excellence in produc...
Director, Private Client Services Tax
As a Director of the Private Client Services Tax team, you will be responsible for the following:. Director, Private Client Services Tax. Alvarez & Marsal is currently looking for a Director for its rapidly-growing Private Client Services tax practice. Our ideal candidate will have an extensive ...
Director of Operations
One of our MSO Clients is looking for their Director of Operations for their Cultivation facility in Florida. We are one of the leading Headhunters in Cannabis. Cannabis experience a must on this one. ...
Tax Managing Director, Private Client Services
Technical Skills Develops an in-depth understanding of the technical and practical issues and opportunities for high net-worth individuals and their families; Has expert knowledge of application of standards; Recognized as industry expert in specialized field of taxation; Use expertise to advise cli...
Director of Security
Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and p...
Director of Operations- Senior Tax Accountant- (#SC)
Experience managing teams of professionals. Design the operations and administrative/accounting organization across the firm. Assist with the reorganization of our company into a unified firm (v. Post-reorganization, lead team of practice managers and administrators across the firm (t...
Director of Cardiovascular Services, RN
ACUTE CARE DIRECTOR of cardiovascular services leadership REQUIRED *Would be open to manager experience if the candidate has several years of experience as a manager in cardiovascular unit *MUST HAVE CATH LAB DIRECTOR/ MANAGER EXPERIENCE. The Director of Cardiovascular Services is responsible for th...
Director of ADR Services
Education & Experience: Bachelor's degree required in business, legal, or related discipline (advanced degree preferred); 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience. We are...
Tax Director - Private Client Services - Any Location
Focus on one or more areas of technical specialization (industry related or subject matter), with a large percentage of client service towards clients covered by this specialization, identify planning opportunities within such areas of specialization, and provide executive level guidance and consult...
Director of Food and Nutrition Services
The Director Food and Nutrition Services leads, directs and manages the operations and activities of the Food and Nutrition Services Department within assigned hospital and hospital department/campus locations. Prepares or directs preparation of department records as well as recurring and special re...