Customer Service Agent - $1,000 Sign-on bonus

Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, which is a significant player in the USA mobility markets.

The mission of Europcar Mobility Group USA is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related services.

Europcar Mobility Group USA operates through 3 major brands meeting customer-specific needs in the value, premium, and discount markets, respectively, with Fox, Rent A Car, Europcar, and Goldcar.

We offer a variety of jobs that fall under the umbrella of Customer Service Agent. Currently, we're seeking individuals who genuinely enjoy working with the public and will ultimately shine in the role of Ready Line Agent, Return Agent, or Exit Booth Agent.

As a CSA , you will become a vital member of the location's team and act as a Key Company Promoter! You will showcase your vibrant and spirited personality while providing the highest level of serviceability to all customers arriving to pick up or return their rental.

As a Ready Line Agent, you will :

• Keep the ready line area clean and presentable at all times
• Ensure all vehicles are clean and ready for customers
• Pull cars out of line that don't pass standards and send them for servicing
• Perform vehicle exchanges / vehicle swaps & upgrades as requested
• Ensure all vehicles have a completed checkout slip
• Assist customers with locating their car and assist with luggage when needed
• Assist in moving or parking cars throughout the facility

As a Return Agent, you will :

• Welcome all customers back to the facility by exhibiting an approachable and welcoming presence
• Inspect returning vehicles for damage, mileage, and fuel level
• Secure vehicle keys from the customer and ensure that all luggage and personal belongs are removed
• Complete appropriate forms and paperwork to notify management of any mechanical damage and issues to the vehicle
• Review the final rental contract with the customer and explain all charges

As an Exit Booth Agent, you will :

• Have an eye for detail
• Engage customers leaving the facility with a polite and enthusiastic tone
• Validate that the customer rental agreement is complete and accurate
• Scan all required documents / agreements keeping all paperwork neatly organized
• Acquire customer signature on printed checkout slip
• Maintain the appearance of the booth - both inside and outside the surrounding area
• Wish customers a safe journey and ask if they need information, directions, landmarks, etc.

Requirements :

• Valid Driver's License
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience
• High School Diploma or equivalent

We offer :

• Employee Discounts
• Referral bonus
• Paid Training and Career Development Opportunities.
• Benefits : Medical, Vision, Dental, 401k
• Paid Time Off, Vacation Time, and Paid Holidays
• A Great Company Culture and an Awesome Management Team!

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team.

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs .

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