Customer Success Specialist

A company is looking for a Customer Success Specialist for the New England / PA region (Remote).

Key Responsibilities

Achieves sales targets for assigned accounts to enhance customer retention and sales growth

Provides consultative upselling and service using product knowledge and expertise

Supports customers in navigating digital products and monitors the success of digital courses

Required Qualifications

Minimum of 2 years of experience in a relationship-based role, such as customer or account management

Demonstrated understanding of technology and experience with digital products

Some direct sales experience preferred

Bachelor's degree or equivalent experience preferred, especially in a higher education environment

Ability to analyze data and apply insights to drive results