Primary Role : Manage the Franchise marketing team and all sales and marketing initiatives. Develop and implement an annual marketing plan, which promotes franchise services and develops a diverse customer base.
Train and coach a professional marketing team capable of achieving annual sales revenues goals. Manage and improve customer satisfaction including the resolution of any customer complaints.
Results Expected : The annual marketing plan is effectively executed, resulting in the achievement of annual sales revenue goals, building brand awareness, an increase in new customers and expansion of diverse markets.
The franchise marketing team is competent and effective in their sales and marketing efforts. Customer expectations are met or exceeded and all customer complaints are resolved quickly and as much as possible (feasible) to the satisfaction of the customer.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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