APeX/Epic Credentialed Trainer (RN), Education, Full-Time, Days

JOB SUMMARY

Involves the design, building, testing, and implementation of clinical application systems. Conducts user training in clinical information system workflows and processes.

Develops effective tools and aids for system trainings. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.

Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis.

May provide customer service, troubleshooting, and maintenance.

UCSF’s Clinical Systems Training is responsible for all aspects of the Electronic Health Record (EPIC : APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners, which includes MarinHealth.

The APeX / Epic Credentialed Trainer will work in collaboration with the UCSF APeX-Epic application teams and clinical / business operations to provide training support to a variety of end users including front end users, revenue cycle, physician, nurses, other users.

The Apex Trainer will achieve UCSF credentialing in one or more of the following training areas in order to support ongoing new hire training and other training initiatives :

Epic Clinical Applications

Epic Revenue Cycle Applications

Ambulatory, Ambulatory Willow, Anesthesia, Optime, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health, Other Epic applications as needed

Prelude, ADT / Cadence, HB / PB, HIM, Optime Scheduling, Other Epic applications as needed

JOB SPECIFICATIONS : EDUCATION :

EDUCATION :

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training required.

EXPERIENCE :

Three years related work experience required.

Prior work experience in a health care environment is required.

PREREQUISITE SKILLS and KNOWLEDGE :

• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

LICENSE / REGISTRATION / CERTIFICATION :

Clinical License of RN, MA or other Tech license / certification preferred.

Epic certification or achievement of Epic credentialing preferred.

DUTIES AND RESPONSIBILITIES :

ESSENTIAL (not modifiable)

Conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity.

Develops effective tools and aids for systems training.

• Creation / modification of course materials / lesson plans, tips & tricks, web-based content and manage content published on APeX Knowledge Databank.
• Develops dissemination strategies to inform end users of changes.
• Collaborates with Principal Trainer, key clinical users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership. Establishes scope and requirements for training initiatives.
• Supports Information Technology with HelpDesk tickets to assist end users with help tickets.
• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff regarding training issues.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.

SECONDARY (not modifiable)