Team Manager Tax Call Center Operations

VirtualVocations
Portland, Oregon, United States
Full-time
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A company is looking for a Team Manager for Tax Call Center Operations (Seasonal).Key Responsibilities : Provide leadership to remote support teams to achieve program goalsMentor and coach team members, implement policy updates, and identify areas for process improvementAnalyze team performance data, address customer escalations, and ensure team milestones are metRequired Qualifications : 2+ years in a remote supervisory role leading teams of 15+ customer support professionalsStrong technical skills in tax software, Microsoft 365, and timekeeping solutionsDedicated workspace with hard-wired Ethernet connection and personal computer for administrative responsibilitiesAvailability to work the entire season (November to April)Eligibility to work in the United States

22 days ago
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