Call Center Customer Service Representative

job summary : Responsibilities :

Responsibilities :

As an Call Center Customer Service Representative, Job duties include :

• Act as a dedicated advocate for applicants, customers, & Merchant partners, ensuring their needs are understood & addressed promptly.
• Listen actively to customer inquiries to determine their needs & provide accurate information regarding credit decisions based on submitted applications.
• Utilize a tracking system to accurately record all customer interactions & identify expressions of dissatisfaction for resolution.
• Ensure daily tasks are completed in compliance with company policies, procedures, & relevant state & federal regulations.
• Maintain adherence to Call Quality and Operational standards to deliver exceptional service consistently.

Qualifications :

• Minimum of 1+ years of experience providing world-class customer service in an Outbound Call Center environment.
• Proven organizational skills with the ability to manage multiple tasks simultaneously.
• Quick learner with the ability to acquire new knowledge and concepts efficiently.
• Efficient problem solver with the capability to identify and resolve issues effectively for customers.
• Excellent verbal, written, & interpersonal communication skills.
• Exceptional listening skills & proficiency in problem-solving.

If you are passionate about delivering exceptional customer service, are able to work 8 : 00 am - Midnight, Monday - Friday and 1 weekend day & thrive in a fast-paced environment, we invite you to apply for this Customer Service Representative role.

Skills : Outbound Customer Service, Call Center, Customer Service Rep, Consumer Lending Service, Retail Banking, Consumer Banking, Call Center Support, Customer Service, Commercial Lending, Client Service, Documentation of Operations, Customer Satisfaction, Problem Solving, Quality Assurance, Active Listening, Telephone Etiquette, Empathy, Interpersonal Sensitivity, Call Center Customer Service, MS Word, Microsoft Office PowerPoint, Outbound Call Center Rep Experience : Experienced1 year(s)

responsibilities :

As an Call Center Customer Service Representative, Job duties include :

• Act as a dedicated advocate for applicants, customers, & Merchant partners, ensuring their needs are understood & addressed promptly.
• Listen actively to customer inquiries to determine their needs & provide accurate information regarding credit decisions based on submitted applications.
• Utilize a tracking system to accurately record all customer interactions & identify expressions of dissatisfaction for resolution.
• Ensure daily tasks are completed in compliance with company policies, procedures, & relevant state & federal regulations.
• Maintain adherence to Call Quality and Operational standards to deliver exceptional service consistently.

Qualifications :

• Minimum of 1+ years of experience providing world-class customer service in an Outbound Call Center environment.
• Proven organizational skills with the ability to manage multiple tasks simultaneously.
• Quick learner with the ability to acquire new knowledge and concepts efficiently.
• Efficient problem solver with the capability to identify and resolve issues effectively for customers.
• Excellent verbal, written, & interpersonal communication skills.
• Exceptional listening skills & proficiency in problem-solving.

If you are passionate about delivering exceptional customer service, are able to work 8 : 00 am - Midnight, Monday - Friday and 1 weekend day & thrive in a fast-paced environment, we invite you to apply for this Customer Service Representative role.

qualifications : Experience

Experience

• Experienced
• 1 year

Education

High School

skills :

• Outbound Customer Service
• Call Center
• Customer Service Rep
• Consumer Lending Service
• Retail Banking
• Consumer Banking
• Call Center Support
• Customer Service
• Commercial Lending
• Client Service
• Documentation of Operations
• Customer Satisfaction
• Problem Solving
• Quality Assurance
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Call Center Customer Service
• MS Word
• Microsoft Office PowerPoint
• Outbound Call Center Rep
30+ days ago