Desktop Support Tier II Administrative Support Assistant (Government) - Security Clearance Required

Job Description :

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to theFederal Government.

We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our team supports the federal government leveraging the Enterprise Infrastructure Solutions (EIS) contract vehicle providing multiple and diverse solutions to streamline, simplify, reuse, rebuild, modernize, or enhance the government’s network.

This includes professional services, design, engineering, system architecture, installation, monitoring, solutioning, etc.

Our customers are widespread agencies in the public sector and intelligence communities.

AT&T has an opening for a Desktop Support Tier II Administrative Support Assistant to support Consular Affairs within Department of State in Washington, D.

C. on a 10-year contract supporting business units in areas such as network support, engineering, professional services, operations & logistics, and management of daily requirements by government project managers, directors, etc.

Job Duties / Responsibilities :

• Support Consular Affairs and act as AT&T’s primary point of contact for designated area and / or Director Support.
• Support IT Asset Management program including laptops, cell phones, iPads, etc. as needed following Standard Operating Procedures.
• Resolve issues in a timely manner, exercising judgment and in keeping with contractual requirements, AT&T policy, government rules and regulations.
• Desktop support management including but not limited to software applications, desktop support, phone support, etc.
• Use government approved applications, including tools, features, and functionality, Microsoft Office Suite, SharePoint, etc.
• Report, contribute to weekly / monthly reports as needed. Ad-hoc reports are anticipated based on assignments.

Required Clearance

Secret (#secret)

Required Qualifications :

• Experience DOS Consular Affairs or a Federal Agency in a support role
• 3+ years of work in an IT related field
• Strong organizational, and multi-tasking skills
• Must be able to work independently and as a collaborative member of the team.

Desired Qualifications

• Bachelor’s Degree
• Telecommunications experience
• IT Asset Management Software Experience

Our Desktop Support Tier II Administrative Support Assistant's earn between $100,000 - $108,0. Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

• Medical / Dental / Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs : critical illness / accident hospital indemnity / group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours : Time Type :

Time Type : Regular

Regular

Location : Oakton, Virginia

Oakton, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.