Senior Program Manager

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership.

We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.

Within Blackbaud, the Product and Technology Group Portfolio Management Office (PMO) provides the people, frameworks, tools, governance, and lean-agile leadership necessary for effective and optimize orchestration of value delivery across Blackbaud.

What you will do :

We are looking for a Senior Program Manager to work directly with Blackbaud’s Corporate Information Technology (IT) Team.

IT is responsible for the internal applications that enable business operations across the company. Within Corporate IT, the Customer Success PortfolioSenior Program Manageris responsible for supporting the Customer Success Center of Excellence at Blackbaud,Youwill be responsible for project intake, prioritization and planning as the Scrum Master and Project Manager for these teams andsupporting : Salesforce Service Cloud, Gainsight, Certinia (fka Financial Force) and other tools supporting these business operations.

This role will directly impact our ability to support internal stakeholders as they optimizeour end customers’ experience and use of our diverse suite of products.

Developan agile maturation roadmap, in alignment with Blackbaud’s SAFe adoption strategy, for the portfolio

Work with PMO leaderships to mature and curate existing agileceremonies, within the portfolio, to drive effective delivery of portfolio outcomes

Coach portfolio teams on agile concepts such as story pointing, backlog management, capacity and velocity management

Ensure alignment of portfolio activities to internal governance standards

Support cross portfolio initiatives including, dependency and risk management

Serve as the Customer Success Portfolio Project Manager on cross-organizational projects, as needed.

What you’ll bring :

5+ years of agile coaching and maturation experience (Scrum Master certification, preferred) Experience working in both agile and waterfall environments, simultaneously

Experience supporting internal, corporate IT organizations

Strong organizational, communication and collaboration skills, inclusive of presentation skills

Demonstrated ability to influence at all levels of an organization, including with executive leadership

Proven track record for driving outcomes to completion in complex ecosystems

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!