Customer Service Respresentative

Job Description

Job Description

Looking for a friendly and customer-focused individual to join our team at C&L Auto Body in Plainfield, NJ. If you excel in a fast-paced environment and enjoy providing top-notch service, this role is perfect for you.

As a Customer Service Representative, you will be at the forefront of our operations, ensuring our valued customers receive exceptional care.

Your responsibilities will include handling customer inquiries, examining vehicle damages with clients, managing phone calls and emails, and guaranteeing overall customer satisfaction.

Join our dedicated team and be part of our mission to deliver outstanding customer service in the automotive industry. Apply now to be a valued member of the C&L Auto Body family in Plainfield, NJ.

Compensation : $17 - $22 hourly

$17 - $22 hourly

Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Greets customer side of car / front door by name
• Review damages with the customer and distinguish between related and unrelated damages
• Explain the repair process to the customer and check for understanding
• Completes check in inspection procedure by marking vehicle for related and unrelated damages and taking / uploading photos
• Communicates customer concerns and damages with the estimator, office, and shop manager
• Assists with daily CSR responsibilities : answering phones, assisting customer walk-ins, entering payments, etc.
• Scheduling repair appointments

Qualifications :

• You must have experience working in a team environment to be considered for this role.
• Previous experience in providing exceptional customer service is a requirement.
• Proficiency in multitasking, prioritizing tasks, and maintaining organization is essential for this position.
• Strong communication skills are a mandatory requirement for this role.
• Exceptional organizational skills and attention to detail are crucial for success in this position.
• Prior knowledge of payment processing and reconciliation is a preferred qualification.
• Experience in a body shop environment would be a valuable asset for this role.

About Company

C&L Autobody is a regional Multiple-Shop Organization (MSO) with 10 body shops throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ.

We also manage one of the largest towing fleets in the state. As one of NJ’s largest family-owned MSOs, we pride ourselves on delivering an unmatched level of customer service and craftsmanship for all your collision repair needs.

We offer full benefits (medical, dental, and vision), paid time off, and an IRA with a company match. Our hours are Monday through Friday, 8 am to 5 pm.