Key Responsibilities :
Scheduling & Schedule Management
- Responsible for the coordination of care for surgical and non-surgical patients
- Maintains and manages physician's calendar including office, vacation / time-off, on-call and surgical calendar
- Schedules patients appointments
- Schedules tests, surgeries, procedures, consultation requests & post-op physical therapy
- Liaison with hospitals and surgery centers to schedule cases and to notify changes
- Liaison with appropriate vendors to order equipment for scheduled surgical cases
- Verifies patient's insurance eligibility for the procedure
- Schedules and / or coordinates with other physicians and hospitals
- Manages / releases hospital block time at hospital(s)
Communications
- Answers telephone in accordance with office protocol
- Triages phone calls to the appropriate individual or department
- Retrieves and responds to voicemail messages in a timely manner
- Handles patient complaints
- Responds to flags in EMR system
- Responds to physician messages delivered through Patient Portal
Records Management
- Prepares correspondence (memos, reports, letters, etc.) as directed by physicians and administration
- Ensures all diagnostic testing and required documentation, including operative files, are ordered, scanned and sent to all parties
- Arrives surgery, and enters global period dates after procedure has taken place
Qualifications
- Bachelor's degree preferred; Prior healthcare experience required
- A minimum of five years of experience as an administrative assistant in a healthcare setting
- Excellent computer skills : including Microsoft Office; Electronic Medical Records
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.
Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer
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