Description
Responsibilities :
Accountable for securing estimate appointment and / or repair appointment from insurance referrals and lead generations programs
Function as an expeditor of claims referrals and client escalations
Review, obtain, and / or confirm customer information as required by the Insurer and effectively schedule an appointment with the designated collision repair facility
Keep up-to-date on shop preferences, carrier requests, and provide updates as required and within deadlines utilizing internal and external systems
Provide customers with general information on what to expect during the repair experience as to manage customer expectations
Meeting set team and individual targets
Effective utilization of all system tools and resources
Proper documentation and communication
Qualifications :
Excellent written and oral communications skills
Capacity to manage multiple priorities and projects on tight timelines
Ability to maintain composure in difficult situations
Required to work some varying shifts including evenings and weekends
Remote working environment
LI-VF1
REMOTE
DBCORP
Position Location : CaliforniaCompensation Range : $16.00 - $20.90Compensation Frequency : MonthlyBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience.
Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
Details regarding our benefits can be found here :
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