Hilltop Sales & Service - Parts Professional

Parts Professionals and other related parts department roles at John Deere dealerships play a critical role by providing exceptional parts support to our customers and internal service teams.

This is a key position that requires a strong understanding of equipment parts and exceptional customer service skills on a wide range of agricultural, construction, and turf equipment.

The successful candidate will be part of a dynamic team dedicated to delivering top-tier customer satisfaction and upholding the quality standards synonymous with the John Deere brand.

Key Responsibilities

• Assist customers and service technicians in identifying and locating the right parts for agricultural, construction, and turf equipment.
• Utilize the dealership's inventory management system to track, order, and manage parts inventory.
• Handle incoming parts inquiries via phone, email, and in-person, providing accurate and timely information to meet customer needs.
• Process parts orders, invoices, returns, and exchanges efficiently and accurately.
• Maintain the cleanliness and organization of the parts department to ensure a safe and efficient working environment.
• Collaborate with the service and sales teams to provide comprehensive support to customers, actively contributing to achieving customer satisfaction and dealership sales targets.

Qualifications

• High school diploma or equivalent; additional technical or parts management training is a plus.
• Proven experience in a parts department or similar role, preferably in the agricultural, construction, or automotive industry.
• Strong knowledge of John Deere equipment and parts, including part numbers, functions, and compatibility.
• Proficiency in using computerized parts and inventory systems.
• Exceptional customer service and communication skills.

Additional Requirements

• Valid driver's license and a clean driving record.
• Willingness to participate in ongoing training and professional development opportunities.
• Ability to lift and move heavy equipment and parts (up to 50 pounds) as needed.

What Makes You Stand Out

• Forklift operation certification for moving heavy parts.
• Experience with John Deere Parts ADVISOR™ or similar parts information systems
• Knowledge of warranties and parts return procedures

Additional Information

• This position may require occasional travel for field service calls or training purposes.
• Compliance with all safety and environmental regulations is essential for this role.

Benefits

• Competitive compensation package
• Health, dental, and vision insurance options
• Retirement savings plan
• Paid time off and holiday pay
• Opportunities for career growth and advancement within our dealership

We are committed to fostering an inclusive and diverse workplace and encourage individuals with varied backgrounds and experiences to apply.

Join our team and make a significant impact in the agricultural, turf and construction industries. We are dedicated to providing the highest level of service and support to our customers, and we believe in investing in the growth and development of our employees.

If you are passionate about customer satisfaction, we invite you to apply for a Parts Professional position and be a part of our John Deere dealership family.