Digital Customer Success Manager

VirtualVocations
Lakeland, Florida, United States
Full-time

A company is looking for a Digital Customer Success Campaign Manager to enhance customer engagement through digital strategies.

Key ResponsibilitiesDevelop and implement digital programs to maximize customer value throughout their journeyUtilize automation and AI to create personalized customer experiences while reducing manual effortsMeasure and report on program performance, making recommendations for improvementsRequired QualificationsBachelor's degree or equivalent experience in a relevant fieldOver 10 years of experience with CRM, customer support, or marketing automation systemsExperience in delivering scalable Customer Success engagement through digital strategiesFamiliarity with Gainsight and Salesforce for managing customer communicationData-driven approach with strong analytical skills

7 hours ago
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