Program Assistant - 4211

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community.

In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development.

We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Responsible for all data entry across in-house and contracted data systems including participant enrollment, worksite entry, and helping with entry of participant timesheets for payroll purposes.
• Serve as a main point of contact for program participants.
• Help in contacting program participants and worksites.
• Assist SYEP team with recruitment, enrollment, orientation, co-facilitation of workshops, monitoring attendance logs
• Ensure all participant files are up to date and in accordance with organizational and funding source requirements.
• Maintain office efficiency by planning and implementing office systems, layout, and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies.
• Place purchase orders for supplies, equipment, and food
• Maintain day-to-day office operations in collaboration with the Youth Workforce Director.
• Create a strong sense of community which values respect, acceptance, and high expectations.
• Evening and weekend work related to special events and meetings may be required.
• Perform other related duties as required and / or assigned

QUALIFICATIONS

• High School Diploma or HSE required and 2 years of experience working as a Program Assistant preferred.
• Engaging consumer service personality and detailed orientated skills are essential.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources is a plus.
• Friendly, professional demeanor both in person and over the telephone.
• Excellent communication skills, well-organized, and motivated.
• Enthusiasm and respect for working with low-income adult population.
• Knowledge of DYCD and / or ETO database is a plus.
• Digital outreach background is a plus
• Dresses in a manner appropriate to the position.
• Interacts appropriately with participants, staff, volunteers, and the community.
• Conducts himself or herself in a professional manner respecting co-workers and Youth participants.
• Must be able to multi-task as well as change tasks based on the needs of the student participants who are present and the needs of the program (must be flexible).
• Maintains confidentiality; have good time management & communication skills; have the ability to accept persons from differing backgrounds and economic situations;

have patience; and basic Microsoft Office suite computer skills.

• Provide clerical support by answering the telephone, photocopying, word processing, scoring test cards, preparing mailings and other duties as assigned.
• Bi-lingual fluency and literacy in Spanish preferred

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and / or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and / or fieldwork.
• Ability to bend and retrieve objects and / or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and / or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact [email protected].