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B-Level Technician
B-Level TechnicianWilmington Eye • Wilmington, NC, United States
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B-Level Technician

B-Level Technician

Wilmington Eye • Wilmington, NC, United States
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  • Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
  • Takes and records measurements, custom fits glasses and performs minor repairs on eyewear. Ensures finished eyewear meets standards and patient requirements.
  • Uses lensometer to neutralize, verify and make a final inspection of eyewear.
  • Demonstrates proper use of measuring devices, such as pupillometer, PD ruler and lens clock.
  • Performs diagnostic work for physicians, in regards to patient Rx, prescribed prisms, bifocals and lens type.
  • Anticipates accurate and timely eyewear delivery time, immediately notifying patients of any unexpected delays. Promptly notifies patients when glasses are ready for pick up.
  • Maximize sales by exploring the needs and priorities of patients through asking open ended questions.
  • Provides patients with exceptional service by possessing superior knowledge of our product lines and demonstrating the ability to accurately describe the value, features and benefits of each product.
  • Accurately enters relevant frame and lens order information into POS software.
  • Takes pride in the appearance of the dispensary. Assist with keeping the dispensary clean, attractive and organized. Secures and controls company assets.
  • Assists co-workers with difficult or complex areas of product needs and prescriptions.
  • Anticipates problems. Explores underlying reason for patient issues. Acts quickly for resolution and partners with management when necessary.
  • Understands and provides patients with a comprehensive explanation of their insurance / vision plan benefits.
  • Possesses a can do attitude, with a strong drive for results. Self-motivated with a strong desire for continual learning and improvement.
  • Adheres to practice policies and procedures, including but not limited to discounting, promotions and inventory management.
  • Demonstrate success in a retail, office environment addressing a broad spectrum of patient requirements and preferences
  • Demonstrate the ability to establish positive patient rapport and build relationships
  • Participates in monthly staff meetings and product trainings
  • All other duties as assigned.
  • Graduation from high school.
  • ABO / NCLE Certification a plus.
  • 2 years minimum previous optical experience required.
  • 2 years previous optical retail experience required.

    • PIfc2c08160797-31181-37458989

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    Technician • Wilmington, NC, United States

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