Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Customer Service Representative & Delivery Driver
The Mobile Customer Service Representative (Mobile Rep) will be the face of ConnectRx and CDPHP and represent our company in a professional manner to achieve excellent customer satisfaction with our patients in the community. Minimum three (3) years of customer service experience in a professional s...
Customer Service Representative I
The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Customer Service Representative I. Customer Service Representative I...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Meritain Health's Call Center has multiple openings for Customer Service Representatives to support our Buffalo, NY office. This position handles customer service inquiries and problems via telephone, internet or written correspondence. Uses customer service threshold framework to make financial dec...
Customer Service Representative
Customer Service Representative, Hydraulics, SAP, ERP, Customer Service, Engineering, Technology. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions ...
Customer Service Representative
The Customer Service Representative position requires high-level customer service, communication, and organization. Customer Service Representative:. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering pr...
Front Desk Customer Service Representative
Front Desk Customer Service Representative. Promotes quality customer service and processes sales and registration transactions. Processes student registrations using effective sales/customer service techniques. Goldfish customers and as such is responsible for presenting a. ...
Customer Service Representative - State Farm Agent Team Member
Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Previous customer service experience preferred. Are you outgoing and customer-focused? Do you...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Lee Serino - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peopl...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...