CUSTOMER SERVICE REPRESENTATIVE

Job Details, Customer Service Representative Customer Service Representative

Customer Service Representative

locationsSt. Charles, MO time typeFull time posted onPosted 30+ Days Ago job requisition idREQ101791 We make pet food taste great! For over 30 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people.

Our palatants are specially designed to make pet foods, treats and supplements taste better, ensuring pets receive the vital nutrients they need.

We know wagging tails, licking whiskers and empty bowls equal happy pets and happy pet parents. Join AFB and you'll be a part of a team of highly skilled professionals that provide the greatest contribution to our success as an organization.

Our team members are diverse, creative, passionate experts who are genuinely dedicated to our mission, our customers, and the pets we serve worldwide. ?

Job Description

Summary Responsible for assuring both external and internal North American (NA) customer expectations are met as they relate to order processing, logistics and tracking, customer and product service, distribution control, market intelligence, and product invoicing by performing the following duties.

Essential Duties and Responsibilities : include the following. Other duties may be assigned.

• Processes and schedules NA customer orders, samples and change orders via telephone or email.
• Prepares and generates NA customer invoices based upon established guidelines and procedures.*
• Issues credits / re-bills based upon established guidelines and procedures.*
• Issues NA customer complaints based on guidelines and procedures.*
• Interfaces with other internal departments as needed to ensure fulfillment of NA customer orders and order progress.*
• Provides information inquiries by NA customers- internal / external- pertaining to orders and products.*
• Interfaces with freight carriers for NA customer loads and logistics coordination.*
• Maintains order processing and scheduling system with plant personnel.*
• Acts as back-up to International Customer Service and NA Customer Service as required*

Supervisory Responsibilities : *This position will not have direct reports.*

Qualifications

• Required :
• 5+ years experience and / or training in customer service environment, or equivalent combination of education and experience.
• Prior experience with finance / accounting.*
• Expert knowledge of related customer service procedures, policies and processes.*
• Desired :
• Bachelors Degree.

Knowledge, Skills & Abilities

To perform this job successfully, an individual should have the following knowledge, skills and abilities :

• Knowledge of logistics coordination and order processing.
• Ability to maintain accurate records relating to jobs as they are planned, performed and completed. Skill to use electronic means for recording data.*
• Excellent interpersonal communication skills to interact effectively with peers, co-workers, scientists, researchers, supervisors, customers and vendors as required.*
• Advanced skill level in MS Office Applications such as Word, Excel, and Outlook. Knowledge of order entry / distribution software package(s).*
• Ability to use independent judgment to make decisions, and to successfully perform work in autonomous environment*

AFB's global headquarters instituted a dog-friendly workplace, and the benefits have far exceeded our expectations! The biggest changes we have noticed around the office are :

• Having dogs here makes us move! Now we have a reason to get up and take a walk outside for some fresh air. Its amazing how we dont do this when we are alone but leave it to Fido to make us get up and get in a little exercise.
• Having dogs here makes us happy! In a fast-paced workplace, its easy to get lost in the daily grind. Its amazing how many colleagues swing by the office of someone with a pet just to get some fur therapy.

They put a smile on your face and remind you to not sweat the small stuff.