Assistant Manager

Job Description

Job Description

Salary : $17-$20 / hr, commensurate with experience

Title : Assistant Manager

Reports To : Store Manager

Works From : Store Location

Employment Status : Part time or full time

Position Summary

The Assistant Manager will serve on the leadership team and facilitate store merchandising, training and production, while focusing on exceptional customer service and being knowledgeable in the mission of Building Hope in the City.

General Responsibilities

• Accomplish management objectives through collaborative teamwork
• Responsible for accomplishing the opening or closing checklist, including :
• Open and close the store reliably and on time
• Perform Cash open and close procedures accurately
• Help to ensure cleanliness and organization of sales floor in all areas
• Follow ADA and Fire Code processes in relation to the sales floor
• Familiar with checkout and Point of Sale operations (PoS)
• Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
• Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person
• Be a part of the onboarding and ongoing training processes for staff, as needed.
• Verify that store metrics are being met
• Help cover the responsibilities of other Assistant Managers and Leads when they are away
• Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines
• Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
• Support and enforce company policies and procedures
• Use approved messaging platforms and HRIS software to communicate to others across the organization in a regular and consistent rhythm
• Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings
• Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered
• Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions
• Actively work in production and on register alongside other team members

Key Skills and Qualifications

• Self-motivated with good time management skills
• Retail or resale experience, or transferable skills
• Strong communication skills, both written and verbal
• Passion for excellent internal and external customer service
• Proficient technology skills

Physical and Other Requirements

• Ability to commute to and from store location
• Flexible availability, including some evenings and weekends
• Able to stand on feet and work for several hours without sitting
• Able to walk, twist, push, and lift at least 40 pounds
• NOTE : Sometimes production areas can be dusty due to indoor / outdoor traffic and nature of donated items and cleaning.

Sometimes working in an outdoor or warehouse environment for short periods is required.

Compensation and Benefits

• $17-$20 / hr, commensurate with experience
• Retirement plan with employer match up to 3%
• Employer-sponsored health benefits (30 hrs / wk+) and voluntary supplementary health and life benefits (20 hrs / wk+)
• Bonus compensation plans

About Common Threads

Join us at Common Threads, voted Best of Cleveland Thrift Store 2023 and 2024 by a Cleveland Scene Reader Poll, and rated as the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls.

Come join our team and learn more about what it’s like to have fun while working at one of the Best Workplaces in Cle.

About Building Hope in the City

Building Hope in the City (BHITC) is a fast-paced and growing organization that seeks to advance the good of the city, magnify the mission of Jesus, and unleash the capability of underestimated people.

Learn more at https : / / www.buildinghopeinthecity.org / .

About Hopeworks

HopeWorks is the social enterprise arm of BHITC. Founded in late 2015, we currently own and operate three social enterprises - Common Threads Thrift (resale), Peripeti Home (boutique candle and fragrance product company), and Good Neighbors & Co.

housing renovation, new construction, and property management). Each venture seeks to impact the multiple bottom lines of people, planet, and personal and spiritual well being, in addition to making a financial profit to support the ministries of BHITC.