Job Description
Job Description
Summary
The Business System Analyst - Customer Service Solutions will play a critical role in enhancing our customer service capabilities through the effective use of technology.
This position involves working closely with both the customer service and Ops Tech department to develop and implement systems that meet the dynamic needs of our customers.
The ideal candidate will have a strong background in system analysis, a deep understanding of customer service processes, and the ability to translate business requirements into technical solutions.
Essential Duties and Responsibilities
- Conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.
- Gather and document existing tribal knowledge in order entry to understand and properly develop robust company specific solutions that effectively support customer expectations.
- Design and implement well thought out and sustainable systems that enhance customer satisfaction, streamline operations, and improve response times.
- Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.
- Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.
- Monitor the performance of implemented solutions, gathering feedback from users, and adjusting as necessary.
- Stay up to date with the latest technologies and trends in customer service and system analysis to recommend improvements and innovations.
- Facilitate training sessions for customer service staff on new systems and technologies.
Job Requirements
- Bachelor’s degree in information technology, Engineering, Business Administration, or a related field.
- 2-3 years minimum experience as a Business System Analyst, with a focus on customer service.
- Strong understanding of customer service processes and how they can be improved through technology.
- Experience with EDI system design and implementation preferred.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical ideas to non-technical stakeholders.
- Proficiency in relevant software and applications, such as CRM systems and data analysis tools.
- Strong project management skills, with the ability to lead projects from conception to completion.
Equal Opportunity Employer Disability and Veteran
Times Microwave Systems is an equal opportunity employer M / F / D / V.
Customer Service Representative - Work From Home
Competitive pay - As a Customer Service Rep you'll: Manage a high volume of incoming calls; Follow prescribed scripts to guide callers through form submissions; Identify and resolve customer issues accurately and efficiently; Provide high quality responses to customer inquiries and needs; Build sust...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
YCCI Business Systems Analyst 2
Four years of related experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience. This position reviews and analyzes business and technical requirements, to define the scope and objectives for new or existing clinical...
Sr. Business System Analyst
Business System Analyst role supports the Business by working with Business Management, Subject Matter Experts, Product Owners, Project Managers, Technical Leads and Developers to provide Business Needs Analysis, Requirements elicitation, Requirements elaboration and Use Case/Story development. Form...
IT Analyst, Business Solutions (Hybrid)
A minimum of 3 years demonstrated experience providing IT product support in analytical and product-centric roles like Business Analyst, Business Systems Analyst, Business Solutions Analyst, Product Owner, and Product Manager. The Business Solutions Analyst (BSA) in this role will act as a liaison b...
Business Systems Analyst 3
Yale Cancer Center is seeking a motivated person to serve in the position of Business Systems Analyst. Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e. Reviews system cap...
Lead Business Systems Analyst - JDE
Lead Business Systems Analyst - JDE – New Britain, CT, United States – Virtual. As a Lead Business Systems Analyst - JDE, you’ll be part of our JDE Center of Excellence team working as a virtual employee. Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses to ...
IT, Business Systems Analyst 3
They will function as an escalation point for system and business process issues and must be able to analyze and develop solutions for a wide range of business process and system issues in support of user needs , at all levels of the University, in a timely and efficient manner. Process Improvement:...
Business Systems Analyst - Cardiology Administration
Cardiovascular information systems which integrates throughout the hospital enterprise to provide business solutions to customers, and will improve the effectiveness and efficiency of the department’s service delivery. With the creation of our new umbrella organization we now have our own iden...
Clinical Research Sr. Business Systems Analyst
Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (, outsourcing, process improvements, and technology solutions). Reviews system capabilities, workflow, and scheduling limita...