Major Incident Manager

VirtualVocations
Orlando, Florida, United States
Full-time
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A company is looking for a Major Incident Manager to monitor services and manage high-priority issues.Key ResponsibilitiesMonitor and respond to events leading to high-priority incidentsManage bridge calls and facilitate technical troubleshooting effortsProvide periodic major incident metrics reports and support process improvementsRequired Qualifications7-11 years of Major Incident Management or Critical Incident Management experienceExperience with ServiceNow / ITSM tools and related processesBachelor's degree or equivalent work experienceITIL CertificationComfortable in a 24 / 7 environment with rotational shifts

1 day ago
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