Job Description
Job Description
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
Job Summary
Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc.
has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana.
This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team.
We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills.
Previous call center experience would be helpful, but not required.
As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc.
The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.
Responsibilities and Duties
Responsibilities :
Handling incoming calls and emails from customers, staff, manufacturers, and contractors
Obtaining accurate customer information and preferences when scheduling service appointments
Updating customer status with manufacturers, contractors & customers
Coordinate and manage schedules with customers and service personnel
Verifying warranty coverage for customers
Communicating company processes in an approved manner of dialogue
Maintaining friendly, reliable, and helpful customer interactions
Qualifications and Skills
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to multi-task
Ability to effectively relate to a customer
Willingness to go above and beyond
High level of organization
Team Player
Willingness to learn
Demonstrated customer service experience
Minimum one year customer service or call center experience
Available Monday-Friday 8 : 30-5 : 00PM
Benefits
Group Hospitalization & Prescription Coverage
Short Term Disability
Long Term Disability
Life Insurance
Group Retirement Program
Paid Holidays
Paid Leave
Job Type : Full-time
Salary : $35,000-
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