Office Support Staff - Substitute
Job Description
Job Description
POSITION SUMMARY : The Office Support Staff - Substitute plays a crucial role in maintaining the front office's efficiency and productivity while ensuring a welcoming and professional atmosphere.
This position provides exceptional customer service to student families, promptly addressing inquiries and resolving issues.
PARENT CUSTOMER SERVICE : Serve as the primary contact for parent needs, answering phones and emails promptly. Manage phone messages and ensure timely callbacks to address parental concerns.
HEALTHCARE FOR STUDENTS : Administer care for students who become ill or injured, including contacting parents for student pick-up.
Perform data entry for injured or sick students and manage medication forms for those requiring on-campus medication. Issue medical exposure notices when necessary.
ADMISSIONS SUPPORT : Assist the admissions team by greeting families and supporting assessments. Occasionally aid families with application and enrollment processes.
OFFICE EQUIPMENT MANAGEMENT : Ensure smooth operation of office equipment such as copiers and laminators by troubleshooting issues and performing regular maintenance.
Collect incoming shipments from security.
DAILY TASKS (Shared Responsibilities) :
- Assist students with tardy passes and manage attendance records, communicating with parents / guardians via calls and emails.
- Conduct laminating tasks and distribute laminated materials as needed.
- Handle mail collection and dispatch outgoing items.
- Open and close the front office and nurse's station daily.
- Organize events like Uniform Exchange and Lost and Found services.
- Assist students with photocopies and other office tasks.
- Provide teacher breaks and cover duties during absences, including recess and lunch supervision.
- Support Substitute Teachers by preparing necessary materials and providing assistance during their assignments.
This role requires versatility, strong organizational skills, and the ability to multitask in a fast-paced environment. The Office Support Staff - Substitute contributes to the smooth operation of administrative functions and ensures a supportive environment for students, faculty, and families alike.
COMPANY OVERVIEW : Rock Academy builds leaders who are deep thinkers, dynamic communicators, and do something Christians prepared for college and life.
Job Posted by ApplicantPro
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