Mid Application EngineerVirtualVocations • Lowell, Massachusetts, United States
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Mid Application Engineer
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for an Application Engineer, Mid (Tier 2).
Key Responsibilities
Provide Tier 2 application support and resolve issues escalated from Tier 1 help desk personnel
Troubleshoot application, database, and integration-related issues affecting end users
Support incident, problem, and change management activities following ITIL-aligned processes
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related technical discipline
Minimum 5 years of experience providing application or system support in a federal or defense IT environment
Proficiency in Windows and Linux system environments for application support
Familiarity with SQL and database query tools for investigating performance issues
Must hold an active Secret clearance
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Application Engineer • Lowell, Massachusetts, United States
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