Front Desk Agent - Glacier National Park

Overview

Live. Work. Explore. as a part of our Front Desk team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee.

No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring Front Desk Agents / Guest Services Associates to Live. Work. Explore. this summer!

The Details :

Position Type : Seasonal

Season Dates : Late-July through mid- to late-September 2024 (exact dates vary by location)

Pay : $13.85 / hr

Schedule : Typical schedule is 40-45 hours / per week (may include weekends, evenings, and holidays)

Why Glacier National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park.

Life in Glacier :

• Employee housing and on-site employee meals (cafeteria-style). Dormitory-style housing and meals cost $15.74 / day through payroll deduction.
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Access to 745 miles of hiking trails, hundreds of clear lakes for kayaking, and amazing wildlife
• Meet people of all ages from all over the country and world!

Benefits and Perks :

• Medical, 401k, AFLAC, Pet Insurance. Coverage starts first of the month after 60 days of hire.
• Employee Assistance Program
• 15% Verizon Wireless Discount
• Free Glacier Park Pass
• Retail, Lodging, and Travel Discounts
• Wellness Programs
• Learning and Development Programs
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Greet and welcome all guests in a friendly manner and interact with them in a positive way.
• Give outstanding services to the guests during check-in and check-out procedures.
• Ensure guest rooms are assigned, issue room keys, and method of payment is processed through Opera (Property Management System).
• Maintain knowledge of services and events that are being offered while at property.
• Create, modify, or cancel hotel reservations.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

Qualifications

• Demonstrate strong and excellent communication skills.
• Must be flexible and adaptable to different changes and have good decision making skills.
• Requires strong computer skills to operate Opera Property Management Software (PMS).
• Knowledge of basic math skills.
• Must exhibit outstanding organization and time management skills, goal oriented, and comfortable working in pressure situations.

Physical Requirements include :

• May be required to work a Front Desk night shift, based on business and staffing needs.
• Ability to lift and carry up to 15 pounds.
• Stand for up to 8 hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.