Manager, Customer Service

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Make a Meaningful Impact at McKesson

Are you a people-first leader with a passion for delivering exceptional customer experiences? McKesson is seeking a Customer Service Manager to lead a high-performing team in our Irving, TX Customer Service Center. In this role, you’ll mentor leaders, drive performance, and help shape a culture of excellence in a fast-paced, customer-focused environment.

Work Environment : Hybrid Schedule

This position follows a hybrid work model based in Irving, TX . While much of the work can be performed remotely, Customer Service Managers are expected to be on-site when needed to :

• Attend key leadership and team meetings.
• Participate in and support new hire training for customer service teams.
• Foster team engagement and collaboration through in-person presence when needed.

This hybrid approach supports both flexibility and the importance of hands-on leadership during critical team development and training periods.

What You’ll Do

‍‍ Team Leadership & Development

Customer Experience & Operational Excellence

Performance & Strategy

️ Communication & Collaboration

What You Bring

Minimum Requirements

Critical Skills

Preferred Attributes

Education

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$64,200 - $107,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!