Client Success Manager

A company is looking for a Client Success Manager who has an in-depth understanding of revenue cycle management and experience across multiple care settings.

Key Responsibilities

Lead client experience strategies and initiatives across departments

Manage and support cross-functional teams to improve customer engagement

Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement

Required Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field

Proven experience in customer service, client relations, project management, or client experience roles

Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces

Demonstrated success in managing teams or projects focused on client experience

Experience in the healthcare industry, specifically with the Federal No Surprises Act