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Contact Center Representative

Contact Center Representative

VirtualVocationsBeaumont, Texas, United States
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A company is looking for a LTD Contact Center Rep I.

Key Responsibilities :

Deliver personalized service and respond to product inquiries (70% of time)

Conduct research and follow up on member issues to achieve resolution (20% of time)

Provide administrative support and participate in team huddles (10% of time)

Required Qualifications :

High school diploma or equivalent

1+ years of customer service experience in a call center

Familiarity with using computer and telecommunications technologies

Experience with performance metrics and quality assurance processes (preferred)

Knowledge of Lean methodology for problem-solving (preferred)

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Contact Center Representative • Beaumont, Texas, United States

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