Enterprise Technical Account Manager

Job Description

Job Description

ABOUT US :

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE :

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You'll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you'll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM :

Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies.

What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

This is a remote role; however, you must be located within commuting distance of one of our hubs : New York, Denver, or Boston.

ONCE YOU ARE HERE YOU WILL :

• Lead the integration process of our API-driven platform with client ecosystems
• Troubleshoot technical issues and drive resolution to prevent recurrence
• Manage a portfolio of customers (including Enterprise accounts), focusing on API usage to ensure retention, growth, and satisfaction
• Collaborate with Customer Success Managers and Engineering to deliver excellent client experiences
• Identify and explore new technology partnerships and integration opportunities
• Manage customer expectations to achieve satisfaction and success
• Help design and improve onboarding processes
• Work on escalated technical support tickets

WHAT WE NEED YOU TO BRING TO THE TABLE :

WHAT'S IN IT FOR YOU :

The total compensation for this role is $95,000 - $110,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS :

WHY YOU SHOULD WORK FOR US :

Do you want this job?

We'd love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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